Thank you for choosing Smart Parking. This Privacy Policy describes how Smart Parking, operated by AJCL (Private) Limited on behalf of the Capital Development Authority and the Metropolitan Corporation of Islamabad (collectively, the “Authority”), collects, uses, and shares your information when you use our mobile application and Parking Card. By using the Smart Parking app and Parking Card, you agree to the terms of this Privacy Policy.
We collect the following types of information to provide and improve our services:
When you create an account or use certain features, we collect:
To provide parking availability and navigate users, we collect location data through:
We collect data regarding your interactions with the app, including:
When you access our services, we collect log data such as:
The information we collect is used for the following purposes:
Providing services: Processing parking reservations, managing Parking Card usage, and processing payments.
Improving the app: Analyzing usage patterns to enhance app functionality, performance, and user experience.
Customer support: Assisting users with account issues, troubleshooting, and service support.
Security and fraud prevention:>al security incidents or fraudulent activity.
Compliance: Ensuring compliance with local regulations and parking policies
Your information is shared only in the following circumstances:
With the Authority: Certain data may be shared with the Capital Development Authority and the Metropolitan Corporation of Islamabad for parking facility management and regulatory purposes.
Service providers: We may share information with third-party service providers to facilitate services, such as payment processing, data storage, and app analytics, only to the extent necessary.
Legal requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
We take your privacy seriously and implement industry-standard security measures, including encryption, to protect your personal information. However, no security system is foolproof, and we cannot guarantee the security of information transmitted via the app.
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
You have the right to:
Access and correct: View and update your personal information through your account settings.
Withdraw consent: At any time, you may withdraw consent for data processing where consent is the legal basis.
Delete your account: You may request account deletion, which will result in the deletion of your personal data, except where retention is necessary for compliance with legal obligations.
The Smart Parking app may use cookies or similar technologies to collect usage data, improve functionality, and enhance the user experience. You can control cookies through your device or app settings, but disabling them may affect certain app functionalities.
Smart Parking is not intended for users under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it.
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make significant changes, we will notify you via email or through the app. Your continued use of the app and Parking Card indicates acceptance of any updated terms.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: